Refund & Cancellation Policy

## Scope This policy applies to professional audit engagements with Infrastructure Sync — including Operational Control Audits, AML/KYC File Audits, Lending Portfolio Reviews, Settlement Integrity Audits, and agreed follow-up verification. It does not cover physical goods, software subscriptions, or marketplace purchases, which we do not sell. ## Deposit & acceptance Engagements begin after written acceptance of a proposal. A deposit of up to 40% of the quoted fee may be required to reserve fieldwork dates. Deposits are credited against the final invoice. ## Cancellation by the client - **More than 14 days before kickoff:** Full refund of amounts paid, minus any non-recoverable travel booked with your written approval. - **7–14 days before kickoff:** 50% of the deposit may be retained for reserved auditor time; the remainder is refunded. - **Fewer than 7 days before kickoff:** The deposit is non-refundable unless we successfully rebook the team elsewhere, in which case we refund the unused portion. ## Rescheduling One reschedule with at least 7 days’ notice is permitted without fee if alternative dates exist within 60 days. Later or repeated reschedules may incur a rebooking fee disclosed before confirmation. ## No-shows & access failures If agreed interview days are missed without notice, or required ledgers remain inaccessible after two documented requests, we may charge for idle fieldwork days or close the engagement with a partial report covering work completed. ## Work already started Once fieldwork or substantive file testing has begun, fees for completed stages are payable. Unused later stages may be refunded on a pro-rata basis after deducting work performed and non-recoverable costs. ## Purchased materials If an engagement requires third-party extracts, translations, or courier costs approved by you in writing, those costs are non-refundable once incurred. ## Partial refunds Partial refunds apply when scope is reduced by mutual written agreement after kickoff, calculated against remaining unperformed stages. ## Refund method & timing Approved refunds are returned to the original payment method within 14 business days of written approval. Bank transfer fees charged by intermediary banks are borne by the receiving party where the bank requires it. ## How to request a refund Email hello@infrastructuresync.digital with your engagement reference, reason, and preferred contact number. Phone: +886-5-141-4891. Office: 704 Evert Tunnel, 高雄市, 台灣省, Taiwan. We confirm receipt within two business days. ## Exceptions Force majeure events (severe weather affecting on-site access, government restrictions) may pause engagements without penalty; deposits remain credited toward restarted work unless you choose to cancel under the timelines above.