“They spent two full days with our payments operations team in Kaohsiung before writing a single finding. The reconciliation gaps they flagged were ones our internal review had walked past for months.”
Client stories
Evidence from recent audit engagements
Sponsors describe specific fieldwork, constraints, and outcomes — not star ratings. Names appear with permission; firm names stay general where confidentiality required it.
“The draft read denser than I expected — almost too detailed for our board pack. We asked them to trim the appendix, and the final version was clearer. Still, the sampling method held up under our auditor's questions.”
“We needed a third-party look at our KYC file sampling before a partner bank visit. Infrastructure Sync delivered the working papers on time and sat through the follow-up call without billing extras.”
“Their walkthrough of our merchant settlement cycle caught a timing mismatch between our ledger close and the acquirer report. Not glamorous work — exactly what we hired them for.”
Extended story
Remittance firm · Operational Control Audit
A regional remittance operator faced a partner-bank questionnaire that asked how exception returns were evidenced. Their internal review had checked policy language; it had not sampled the queue.
Infrastructure Sync spent two on-site days in Kaohsiung observing the returns desk, then tested thirty exception items across two closed periods. Findings centred on incomplete maker-checker stamps after a staffing change and a reconciliation that skipped low-value corridors.
The sponsor used the remediation tracker to close five of seven items before the bank meeting. Two timing items remained open with agreed dates — disclosed frankly in the briefing rather than hidden.
Extended story
E-wallet · AML / KYC File Audit
Ahead of a banking partner visit, the compliance lead wanted an outside sample of higher-risk KYC files. We agreed a cohort of thirty-two files plus twelve standard-risk controls.
Gaps clustered around refresh dates for cross-border merchants and missing escalation notes when screening alerts were cleared. The draft pack was denser than the sponsor expected; after trimming appendices, the final memo still listed every file ID tested.
The partner bank accepted the method note without requesting a second sample round.
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