Desk with charts, laptop, and notes used during an operational control review

Engagement

Operational Control Audit

Independent fieldwork that tests how customer money actually moves through your operations — then documents gaps your sponsor can take to a partner bank or board.

Infrastructure Sync’s flagship Operational Control Audit is built for fintech firms that need a third-party view of how cash, customer balances, and exceptions are handled day to day. We do not sell software access; we send experienced auditors to examine the processes your operations and finance teams already own.

Who it is for

Payment institutions, remittance operators, and e-wallet firms that must evidence control hygiene to a banking partner, investor, or internal board. Sponsors are typically the COO, Head of Finance, or Compliance Lead who needs a written record of what was tested.

Result you can expect

A bound findings pack that names the processes reviewed, the sample sizes used, each gap by severity, and a tracker your team can use to close items. Leadership walks away with language suitable for a partner-bank Q&A — not marketing copy.

Scope in practice

We focus on reconciliations between systems of record and bank statements, exception queues (returns, holds, manual adjustments), maker-checker evidence on high-risk transactions, and the end-of-day or end-of-cycle close. Out of scope unless separately agreed: product design reviews, marketing claims testing, and full information-security penetration work.

Provider & location

Engagements are led from our Kaohsiung office with on-site days at your Taiwan premises where access allows. Document review may continue remotely after fieldwork.

Preparation

Nominate a sponsor, block interview slots for operations and finance owners, and gather the last two closed periods of reconciliation packs before kickoff. We send a precise request list after scoping.

Constraints

We keep independence by not implementing the remediations we recommend in the same engagement. Material scope changes after kickoff are re-quoted. Access delays extend the timeline on a day-for-day basis.

Next step

Request an estimate with a short note on the processes under pressure. We reply within two business days with a proposed sample plan and fee range.

Included

  • Scoping workshop to fix process boundaries and sample sizes
  • Interviews with operations, finance, and compliance owners
  • Testing of reconciliations, exception handling, and maker-checker evidence
  • Severity-ranked findings with management response space
  • Remediation tracker and closing walkthrough for the named sponsor

Not included

  • Designing or operating replacement controls for you
  • Legal opinions on licensing or regulatory interpretation
  • Continuous monitoring or retained co-sourcing inside your team
  • Certification stamps or formal assurance opinions under ISAE frameworks unless separately contracted

How this engagement runs

  1. Scoping call

    We map the money path under review, agree sample sizes, and issue a document request list within three business days.

  2. Fieldwork

    Auditors sit with your teams, pull samples from ledgers and queues, and test whether procedures match what staff actually do.

  3. Draft findings

    Your sponsor receives a draft pack to challenge factual accuracy before anything is finalised.

  4. Final report

    We issue the signed report, remediation tracker, and optional follow-up window for closed items.